Located a very difficult to find concert ticket for me in Osaka and delivered it to my hotel.

I had an absolutely outstanding experience with Jasumo! I purchased 19 resale tickets for the Tokyo Tennis Open final, and I honestly couldn’t be happier with the service. At first, I was naturally a little hesitant about making a prepaid purchase of this size with an agency I didn’t know, especially when buying resale tickets from abroad. However, from the very first interaction, the team was incredibly friendly, professional, and responsive, which gave me the confidence to move forward. The entire experience was flawless from start to finish. The communication via both WhatsApp and email was excellent, with quick responses to every question. The ticket delivery process went smoothly, and even the return of the phone was handled perfectly. Every detail was taken care of, and everything went exactly as promised. It’s rare to find a service that delivers such a seamless, reliable, and stress-free experience, especially when you’re coordinating something like this from overseas. I would 100% recommend Jasumo to anyone looking for resale tickets. They exceeded my expectations, and I wouldn’t hesitate to use them again. Thank you for making the whole experience so easy and enjoyable!

Excellent Service. We'd like to join a concert in Japan and couldn't get the tickets (no Japanese telephone available). Jasumo arranged everything: purchased the cards and arranged the delivery of the telephone to a hotel. The communication with the Jasumo team from the first contact to the return of the telephone was excellent. Jasumo is absolutely trustful and would recommend the company and the service to all foreigner coming to Japan. Thank you for the arrangement - the concert was a highlight of my trip to Japan!

Highly recommended! This is my second time using JASUMO to secure concert tickets in Japan, and once again, their service has been absolutely exceptional. They are incredibly professional, reliable, and communication in English is smooth and fast. When we ran into an unexpected technical issue with the ticket transfer, they immediately stepped in with a brilliant and practical solution to ensure my daughter wouldn't miss her show. If you are traveling to Japan and looking for a trustworthy concierge service for difficult-to-get tickets, JASUMO is definitely the best choice. Thank you for your amazing care!

I would like to thank the entire Jasumo team for the great job they did and for all the effort they put into helping me get a ticket to GACKT’s concert. Throughout the whole process, it honestly felt like they were holding my hand and guiding me every step of the way. Once I arrived in Japan, they clearly explained everything I needed to do, step by step—from where to go and how to print my tickets to double-checking everything to make sure there were no mistakes. Their support made the whole experience easy and stress-free.

It was a bit difficult with the Anypass, because we didn't have a Japanese phone number and it was a little bit complicated. However, the guy I spoke with gave very clear instructions, so transferring the tickets through the Anypass app went well. However, what we didn't know, is that every person has to have their own Anypass app. I had both tickets of me and my bf on one app which was on my phone. But my bf had to have his own ticket on his own app. They almost didn't let us in because of this. But we were lucky, because the staff couldn't speak English very well and they were too tired to have a discussion. So to avoid this whole situation, they just let us in, lol. But for next time, make sure every person has their own ticket on their own phone and Anypass app. Other than that, the service of Jasumo was great! The e-mails did seem a little bit ChatGPT style and their promotions are a lot of AI and I am not a big supporter of that. So that's my feedback. Thank you very much for the help and giving me the opportunity to finally see my favourite Kpop group!

I got my ticket, even after small trouble. They are for sure legit :)

The Jasumo team assisted me with secondary market ticket sourcing for me to attend a music festival in Japan! They answered all of my questions and were transparent throughout the whole process. As someone who is not familiar with Japanese ticketing platforms, Jasumo has been a tremendous help! Thanks to them, I was able to attend a 2-day festival during my trip!

I was thinking to book complete trip, but Jasumo did it better than I because they organized an amazing itinerary through Osaka and Kyoto, complete with cultural events and local food experiences. Everything was tailored to our needs, and the communication was clear and quick. Best travel coordination experience I’ve had.